I’m 4x certified, but not a day goes by that I’m not searching for a little help. Your ability to find the answer when you don’t know can make a huge difference in your success as a Salesforce Admin.
I’ve listed these in order by the path I would usually take to find an answer. All headings are hyperlinked.
- This is my first stop, as a search will almost always lead me to one of the other sources listed below.
- Tip: Use the word “Salesforce” in your search. Ex: “Salesforce Problem/Question/Feature”
- This was pointed out to me after I published this post. I just tried it out and highly recommend, definitely an awesome search engine for all things Salesforce.
- This is where you can find a variety of great content for every feature Salesforce has to offer.
- My favorite part is the list of related topics at the bottom of every article. “I just came in for an overview of this feature, but what are these considerations & limits?”
- I use Twitter specifically for Salesforce (@RyanLorenzen) and there are thousands of other Salesforce Admins that do too. So follow us. We’ll follow you back and when you tweet a question, you’ll get an answer. My Twitter feed is a constant stream of awesome Salesforce information.
- For questions, use the hashtag #ASKFORCE
- You can also Tweet Salesforce Support at @AskSalesforce
- There are tons of really smart people who love answering the questions posted here.
- Got questions? Someone in a user group probably has the answer. Find one here
- Bring questions your local user group meeting
- Salesforce Stack Exchange is a question and answer site for Salesforce administrators, implementation experts, developers and anybody in-between. It’s 100% free, no registration required.
- If you don’t know Reddit already, I feel a little bad for introducing you…it’s addicting. Reddit is used for a lot of things, and Salesforce is one of them. Post a question, start a discussion, comment, etc…
- Salesforce has created A LOT of guides. They also do a wonderful job at keeping them up to date. Click here for the master list
- Some of these guides are huge, so if you use ctrl + F, you can usually find you topic pretty quickly.
- There are many awesome Salesforce blogs out there, the majority of which are way better than this one. Here’s a list from SalesforceBen
- The next time you’re on YouTube watching cat videos, you should check out the Salesforce channel. Everything from Product Demos to Dreamforce sessions are there. There are a ton of user uploaded videos as well.
- YouTube is usually where I find my answer when it involves an AppExchange App.
- There is absolutely no better place to get answers to your questions than Dreamforce. I try to write down as many as I can before I head out, because I know they’re all getting answered.
- I have to mention Trailhead here. While it’s not an optimal source for finding answers, it’s a top notch tool for learning about a process end to end.