Tag Archives: Study Guide

A Better Study Guide For The Admin (ADM-201) Exam

adm201

I’ve taken the Salesforce Certified Administrator from Salesforce and made it into a true study guide by listing the topics by test weight and providing links to material to study.

Related:
My Tips For Acing Salesforce Certification Exams
A Better Study Guide For The Advanced Admin Exam

If you’re really new to this, you may want to start with the basics to help put everything else into context.  Learn Salesforce Basics PDF

And finally, I highly recommend Salesforce Trailhead  as part of your exam preparation! 2015-Trailhead-Flogo_FINAL-1

 

 

Standard & Custom Objects 18%

1) Describe the standard object architecture and relationship model

2) Explain how to create, delete, and customize fields, page layouts, and list views for custom and standard objects

3) Given a scenario, determine the appropriate fields and page layouts for custom and standard objects

  • See Above

4) Explain how to create, delete, and customize record types for custom and standard objects

5) Given a scenario, determine the appropriate record types and business processes for custom and standard objects

  • See Above

6) Explain the implications of deleting fields

7) Describe when to use and how to create formula fields

 

Security & Access 15%

1) Explain the various organization security options

2) Describe the features and capabilities of the sharing model

3) Given a scenario, apply the appropriate security controls

4) Describe the various profiles controls

6) Given a scenario, determine the appropriate use of a custom profile

 

Reports & Dashboards 13%

1) Describe the options available when creating or customizing a report

2) Describe the impact of the sharing model on reports

3) Describe the options available when creating and modifying dashboards

4) Describe the capabilities of custom report types

 

Data Management 11%

1) Describe the considerations when importing, updating, transferring, and mass deleting data

2) Given a scenario, identify tools and use cases for managing data

3) Describe the capabilities and implications of the data validation tools

4) Describe the different ways to backup data

 

 

Sales Cloud Applications 9%

1) Given a scenario, identify the capabilities and implications of the sales process

2) Given a scenario, identify when to apply the appropriate sales productivity features

3) Describe the capabilities of products and price books

4) Describe the capabilities of lead management

5) Given a scenario, identify how to automate lead management

6) Describe the capabilities of campaign management

User Setup 9%

1) Identify the steps to set up and maintain a user

2) Given a scenario, troubleshoot common user access and visibility issues

Service Cloud Applications 6%

1) Describe the capabilities of case management

2) Given a scenario, identify how to automate case management

3) Describe the capabilities of solution management

4) Describe the basic capabilities of Communities

5) Describe the capabilities of the Community application, such as Ideas and Answers

6) Describe the capabilities of Salesforce Knowledge

 

Workflow Automation 7%

1) Describe when workflow rules are evaluated

2) Describe the capabilities of workflow rules and actions

3) Given a scenario, identify the appropriate workflow solution

4) Describe capabilities and use cases for the approval process

 

Activity Management 3%

Describe the capabilities of activity management

 

Content & Folder Management 2%

1) Describe the capabilities of Salesforce Content

2) Describe how folders can be used to organize and secure communication templates, dashboards, reports, and documents

 

Desktop & Mobile Administration 2%

1) Describe the capabilities of Salesforce1 and SalesforceA

2) Describe the installation and synchronization options of Salesforce for Outlook

 

AppExchange 2%

Identify use cases for AppExchange applications

 

Organization Setup 1%

Describe the components of the company profile

 

Global User Interface 1%


Distinguish between and identify the implications of the various user interface features that an administrator controls

 

Chatter 1%

Describe the features of Chatter

 

 

Your feedback is welcomed! Leave a comment below.

A Better Study Guide For The Advanced Admin (ADM-211) Exam

AdvAdm

I’ve taken the Advanced Admin study guide from Salesforce and made it into a true study guide by listing the topics by test weight and providing links to material to study.  Last Update: Winter ’16 (current)

 I highly recommend Salesforce Trailhead as part of your exam preparation!

 

Related:
My Tips For Acing Salesforce Certification Exams
A Better Study Guide For The Admin (ADM-201) Exam

 

 

Security & Access  20%

1) Describe the capabilities of territory management and the implications to the sharing model

2) Given a scenario, determine the implications to record and field data access

3) Compare and contrast the capabilities of custom profiles, permission sets, and delegated administration

 

Process Automation  13%

1) Given a scenario, troubleshoot an approval process

2) Given a complex scenario, determine the solution using a combination of automation tools to solve a business problem

 

Sales Cloud  10%

1) Explain how to customize and maintain products, price books, schedules, and quotes

2) Describe the capabilities of Customizable and Collaborative Forecasting

 

 Service Cloud  10%

1) Explain how to create and maintain Salesforce Knowledge

2) Explain how to create and maintain service entitlements and entitlement processes

3) Describe the features of Salesforce which enable interaction between support agents and customers

Change Management  10%

1) Describe the options available to move metadata between environments

2) Describe the capabilities and best practices for using change sets to move metadata between environments

Reports & Dashboards  10%

Given a scenario, determine the appropriate analytic tools to meet complex reporting requirements

Data Management  10%

Tools & Best Practices to improve & enrich data quality

Extending Custom Objects & Applications  8%

Describe the appropriate use of relationship types when building custom objects

 

Auditing & Monitoring  6%

Given a scenario, determine the appropriate tools for monitoring and troubleshooting system activity

 

Content Management  3%

Explain how to set up and maintain Salesforce CRM Content